If you are unable to pair your speaker with a Bluetooth enabled sound source, try moving the devices closer to each other and away from any interference or obstructions.
Make sure the speaker is not already connected to a different sound source. Alternatively, attempt to disable and then enable the Bluetooth communication on your sound source.
If you cannot troubleshoot your product or believe it to be faulty, please click here to submit a request or contact us via the live chat function in the bottom right corner.