If your product appears to be broken, fear not - there are several troubleshooting tips that we advise you to try first!
Before we can class the product as defective, please check the sockets of the device for any dirt or debris, as this could prevent clear communication between the product and cables. Please also ensure the cables are correctly inserted into the ports of the product so that the product can perform optimally.
If your issues continue and you believe the product to be broken, you are eligible to make a warranty claim as part of your consumer rights. Our warranty covers manufacturing defects and you are covered for a period of 1 year after the date of your original purchase, provided your product is used in the accordance of the published guidelines of Zound Industries.
Please submit a request to us with a copy of your proof of purchase and a brief description of the issue - a photograph (if applicable) of the problem would also help us greatly in determining the next step in solving your situation and if the warranty will apply to your situation.
If you require further assistance with exchanging or returning products, please click here to submit a request or contact us via the live chat function in the bottom right corner.
If your item is faulty upon purchasing and using for the first time, please click here or visit the article My product is faulty - what can I do?
To learn more about our warranty, please click here or visit the article How do I use the warranty?
To read more about our Global Warranty, please visit www.urbanears.com and select Global Warranty in the right side of the footer.