If you would like to exchange your product, please note there are several terms and conditions depending on the product you would like to exchange.
It is possible to return on-ear headphones within 30 days of receiving them (measured by the delivered date in the tracking information). The headphones must be in like-new, perfect condition and all parts/cables and product manuals must be included in the original packaging.
It is unfortunately not possible to return in-ear headphones once the packaging has been opened due to personal hygiene reasons.
Only products purchased at www.urbanears.com will be eligible for exchanges.
Please note that shipping charges on returned merchandise are at the customer’s expense. However, Urbanears.com will not charge additional shipping on exchanges. Items lost in transportation will not be compensated for. All exchanges are subject to availability.
If you require further assistance with exchanging or returning products, please click here to submit a request or contact us via the live chat function in the bottom right corner.