If you have received your product and it appears to be faulty, fear not - there are several troubleshooting tips that we advise you to try first!
Before we can class the product as defective, please check the sockets of the device for any dirt or debris, as this could prevent clear communication between the product and cables. Please also ensure the cables are correctly inserted into the ports of the product so that the product can perform optimally.
If your issues continue and you believe the product to be faulty, you are eligible to make a warranty claim as part of your consumer rights. Our warranty covers manufacturing defects and you are covered for a period of 1 year after the date of your original purchase, provided your product is used in the accordance of the published guidelines of Zound Industries.
Faulty items will be exchanged for the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery (of the original purchase).
Please send us an email with a copy of your proof of purchase and a brief description of the issue - a photograph (if applicable) of the problem would also help us greatly in determining the next step in solving your situation and if the warranty will apply to your situation.
If you require further assistance with exchanging or returning products, please click here to submit a request or contact us via the live chat function in the bottom right corner.
If your product has broken, please click here or visit the article My product has broken - what should I do?
To learn more about our warranty, please click here or visit the article How do I use the warranty?
To read more about our Global Warranty, please visit urbanears.com and select Global Warranty in the right side of the footer.