During the 14 days following the delivery of your order, you may request a refund on your purchased items.
The items must be in like-new, perfect condition and all parts/cables and product manuals must be included in the original packaging.
Please note that only products purchased at www.urbanears.com will be eligible for refunds and shipping charges on returned merchandise are at the customer’s expense. Items lost in transportation will not be compensated for. All exchanges are subject to availability.
Once we have received the returned items, refunds will be made within two weeks to the original purchaser’s card of payment. Please note that additional duties and/or taxes will not be refunded, neither will shipping costs. For countries within the EU, VAT will be included in the refund.
If you require further assistance with exchanging or returning products, please click here to submit a request or contact us via the live chat function in the bottom right corner.